Vortex Media warrants its products to be free from defects in materials and workmanship under normal usage for a period of five years from the date of purchase. Vortex's obligation under this warranty is limited to replacing or repairing, at Vortex's option, products, or parts determined by Vortex to be defective in materials or workmanship. If the product has been superseded, replacement will be made with a current model of the same quality and equivalent function.

All warranty claims must be made in writing, by mail or e-mail, giving full product details and date of purchase. Vortex will then issue a return authorization number and provide the address to return the product. The product must be with the dated sales receipt as proof of purchase. This warranty is given to the original purchaser of the goods only and cannot be assigned, except with the prior written agreement of Vortex.

This warranty does not cover any defects or costs caused by: (1) modification, alteration, repair or service of this product by anyone other than Vortex; (2) physical abuse to, overload of, or misuse of, the product or operation thereof in a manner contrary to intended purpose; (3) any use of the product other than that for which it was intended.